How we work
A short explanation of the process, responsibilities and documents to review.
Before we work together
Clear scope.
Clear expectations.
Read the common terms, then choose the statement of work for your service. See how responsibilities, payment, confidentiality and handover fit together.
Start with the common terms
Core services agreement
Scope, payment, confidentiality, ownership, liability and ending an engagement.
Mutual NDA
Confidentiality terms for discussions and sharing non-public information.
Choose your service scope
A statement of work (SOW) records what we’ll deliver, what you provide, the price, timeline and acceptance checks. You only need the relevant SOW alongside the core agreement.
Website project SOW
A project scope showing deliverables, reviews, launch, handover and acceptance.
Marketing & content SOW
Recurring outputs, account approvals, media budgets, reporting and cancellation.
Creative & video SOW
Formats, versions, revisions, source files, licences and AI-assisted production.
Website care SOW
Maintenance activities, backups, exclusions, incident boundaries and exit.
Shared hours SOW
Task estimates, time reporting, rollover and unavailable capacity.
Dedicated resources SOW
Working calendar, holidays, leave, replacements, overtime and notice.
AI & CRM SOW
Connected systems, data permissions, testing, operating costs and handover.
Paid pilot & feasibility SOW
One defined deliverable or investigation, with a separate decision to continue.
Fixed project SOW
A reusable scope for custom work, improvements, migrations or repairs.
Want to discuss a clause?
Send the service you need and the terms you would like us to clarify. We’ll agree the completed documents before work starts.